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FREQUENTLY ASKED QUESTIONS

HOW DO I PAY FOR SERVICES?

We will invoice you weekly on Fridays.  All invoices are payable within 7 days and we offer a 10% discount for invoices paid by Sunday at 6pm

 

We accept payments via:

Direct Bank Transfer

PayPal

Venmo

Cash App

Credit Card

Personal Check

HOW DO I GET STARTED WITH DISPATCHING SERVICES ?

Step 1: Schedule a 15 minute call with our dispatch manager

Step 2: Complete our new carrier packet via DocuSign

Step 3: Email us your COI, W9, MC Letter, NOA (factoring company)

Step 4: Schedule a final 30 minute call with our dispatch manager*

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*New Client Portfolios are completed M-F.  Once all of the information is complete and we have emailed or called you with any questions, your dedicated dispatcher will send you an email to schedule a personalized planning meeting to get you started

HOW DO I KNOW THAT YOU'RE CONCERNED ABOUT ME?

There's a couple of ways we do this:

When you fill out our initial paperwork some of the questions will be:

  1. How long do you like to stay out?

  2. Where do you want/not want to go?

  3. What type of loads do you haul? (reefer, dry van, flatbed, etc)​

With weekly chats about how you would like your upcoming week to look, your dedicated dispatcher is here to make sure your concerns are heard and your goals are attainable.

WHAT DO YOU MEAN BY "FULL TRANSPARENCY" FOR BROKERED LOADS?

When we provide you with a quote for shipping goods we do 3 things:

  • Use our technology to get accurate lane and rates per mile for the equipment needed (trucks, etc.)

  • Apply a 10% variance margin for each load (if we don't need it, you won't be billed for it)

  • Add a flat rate for our services​​

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That means we will always provide you with the rate per mile paid to the truck AND a flat rate for our services

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